Privacy Policy
Last Updated: November 2026
1. Information We Collect
PALASSH collects your name, phone number, email address, building/society name, flat number, and silent doorstep delivery instructions solely to fulfill your 6:00 AM – 8:00 AM morning puja flower deliveries across Thane (400601–400608).
2. Payment Security
All online payments for subscriptions and subscriber Add-On flower purchases are processed securely through Razorpay. PALASSH never stores your card numbers or UPI PINs on our servers.
3. Zero Spam Guarantee
We never sell or rent your personal contact details to third-party marketers. Email and WhatsApp notifications are strictly used for OTP verification, order confirmations, and delivery support.
4. About Refunds
When a customer subscribes to any prepaid plan, direct cash refunds are not applicable once the subscription schedule is activated.
5. Pause Quota & Delivery Responsibility
Weekly plan subscribers can pause up to 2 delivery dates and Monthly plan subscribers can pause up to 5 delivery dates before 8:00 PM. Skipping beyond the allowed pause quota cancels that day's delivery without carry-forward.
6. Flower Quality Replacement
If a flower pouch ever arrives damaged, the customer can raise a complaint on WhatsApp (+91 77109 42605) within 2 hours of morning delivery for a free replacement. A replacement may take some time.
6X4X+HJ5 Glenmark Residency, 60 Feet Rd, Kharegaon, Kalwa, Thane, Maharashtra 400605